Top Questions to Expect as a Benefits Broker: How to be Prepared and Provide Value to Clients

What questions should I ask a benefits broker?

When evaluating benefits brokers, you should ask several important questions to help you determine whether they are the right fit for your organization. Here are some key questions to consider:

What is your experience and expertise in employee benefits? Ask about the broker's experience working with clients in your industry and ask for references from clients.

How do you stay up-to-date on the latest trends and changes in the benefits landscape? Ask about the broker's process for staying informed about changes to laws, regulations, and market trends.

How do you help clients design and implement benefits programs? Ask about the broker's process for developing a benefits program that meets your organization's and employees' needs.

How do you help clients manage costs and contain expenses? Ask about the broker's approach to cost containment, and ask for examples of cost-saving strategies they have implemented for other clients.

What value-added services do you offer? Ask about the broker's additional services, such as wellness programs, compliance assistance, or HR support.

How do you handle claims and customer service issues? Ask about the broker's process for handling claims and resolving customer service issues.

What technology and tools do you offer to support benefits administration? Ask about the broker's technology offerings, such as online enrollment, benefits administration platforms, and reporting tools.

How do you measure the success of your benefits programs? Ask about the broker's process for measuring the effectiveness of their benefits programs and how they work with clients to make improvements over time.

When evaluating a benefits broker, it's important to ask about their experience, expertise, processes, cost containment strategies, value-added services, service support, technology offerings, and success metrics. A good benefits broker should be able to provide detailed answers to these questions and demonstrate their ability to help you design and manage an effective benefits program.